Frequently Asked Questions

Rental Process

Category: Rental Process

Yes, we recommend booking ahead to reserve your preferred model or to be put on a waiting list for when a bike becomes available, especially during busy seasons.

Category: Rental Process

We deliver the bike with a full tank of fuel.
Please try to return it with a similar amount.

Category: Rental Process

No, we do not hold your passport. We will take a photo of your passport and driving license for our records, but you keep all of your original documents.

We strongly recommend you never let a rental provider or anyone hold onto your passport!
For your privacy, we securely delete the copies after the rental period ends and we receive the bike back.

Category: Rental Process

No, our pricing is all-inclusive with no security deposit required in most cases for long-term rentals.

Category: Rental Process

We recommend you browse what type of bike you are after online, then call us to confirm availability and arrange delivery.

Category: Rental Process

We can arrange pickup at your accommodation or a mutually convenient location.

Category: Rental Process

We don’t have a strict maximum, but rentals are usually offered in 12-month contracts, which can be renewed or extended as needed. For long-term rentals, we’ll need access to the bike every 6 months for maintenance and registration renewal. During that time, we’ll provide you with a temporary replacement bike at no extra cost and arrange pickup and delivery for your convenience.

Category: Rental Process

We specialise in long-term rentals, typically starting from one month or longer. For shorter rental periods we prefer you try one of our recommenced short term rental providers.